Past studies on system effectiveness capture the underlying factors (top management support, communication effectiveness, firm size, and user training) as well as different dimensions (system quality, information quality, use, user satisfaction, individual impact, and organizational impact) necessary to evaluate the effectiveness of a system. Although the framework of system effectiveness
from DeLone and McLean [1992, 2003] is well established, some recent studies on organizational learning (OL), which is a more intrinsic concept, drive us to revisit the issue of system effectiveness. With a strong learning culture, companies can face the challenges of new things. It is hypothesized that an organization with good learning orientation will facilitate the implementation and use of a new
system. A survey was conducted among those firms implementing an electronic document management system (EDMS). It is found that management support is still the most important factor and may improve an organization’s performance in different ways. Other than that, organizational learning does impact the performance of employees and their satisfaction with new technology implementation. Its influence on EDMS effectiveness is stronger on employees than on the organization.